DRAFT — FINAL DETAILS REQUIRED BEFORE LAUNCH
Date Tokens & cancellations
A Lumae date token is a commitment fee paid to Lumae when a date is being confirmed. It is never payment to another member, and it is not compensation for a date.
What you will see before paying
Before payment, Lumae will clearly show the total in Ghana cedis, what the token covers, the chosen payment method, any applicable charges, the cancellation/refund rules, and a support contact. You will be asked to agree before submitting payment.
Payment methods
At Ghana launch, payment methods may include approved mobile-money or card channels. Availability depends on Bertins Cleaning Services’ payment-provider approval. Payment credentials are entered into the provider’s secure checkout, not stored by Lumae.
Cancellations and refunds
The final policy will define a fair cancellation window, how each person’s cancellation affects a date token, what happens when a venue cancels, and how to request a refund. Lumae will not apply a cancellation charge or withhold a token except under the terms shown before payment and as permitted by applicable law.
Receipts, errors and disputes
We will provide a payment confirmation and reference. If you believe you were charged incorrectly, charged twice, or need help with a refund, contact support@bertinsgroup.co.uk with the payment reference. We will investigate and respond through the published support process.